GURGAON, India, May 7, 2012 /PRNewswire/ --
Drishti's Ameyo solution serves as the backbone for customer interaction process of DiscountedFlats.com. The
latter is a renowned real-estate booking provider in delivering the best property
values to its clients pan-India
and was looking for a robust solution that could handle large
volumes of calls in reaching out to customers.
(Logo: http://www.newscom.com/cgi-bin/prnh/20120409/525164
)
Speaking about the solution, Mr. Aman
Gupta, Director, DiscountedFlats.com says, "As our business
is growing across the nation, we were looking for a tried and
tested technology to assist us in our reach-out campaigns and
improve customer experience. We chose the all-in-one Ameyo solution
from Drishti for the rich features and proven track record. The
solution helped us automate our business processes thereby
increasing our productivity as well as quality of our customer
interactions. Within 3 months our sales doubled and we increased
our strength from 20 to 40 agents, far exceeding our initial
expectation."
The real-estate sector is growing hand in hand with the
exponential growth of the Indian economy, with more mobile and
financially astute individuals looking to procure an asset for
their own use or investment purposes. Digish Shah, Business Manager
- West India says, "Businesses are
different now than they were years before. Consumers are sensitive
towards quality of service deliveries, with easy access to
information, customer voice is more relevant and affects perceived
value. Businesses are always smart and adapt to customer demands,
with a central focus on providing localized and personalized
services."
In order to address the need of localized service to its
customers, Drishti offered the Ameyo solution to automate
processes, allowing DiscountedFlats.com to reach a large number of
customers all over the country. Additionally, they were benefited
with intelligent call routing, IVR and an integrated CIM (Customer
Interaction Management) system, enabling their agents to deliver
the best customer experience to prospects in every location.
About DiscountedFlats.com:
Discountedflats (DF) is a pan-India group booking channel, which groups
individual residential buyers based across India. DFs USP is "customer empowerment"
including tangible discounts, state-of-the-art services, single
source for the residential primary market of the country, and
advanced analytics.
About Drishti:
Drishti is a leading provider of Contact Center Software and
Enterprise Communications Applications. Drishti offers
communications solutions that empower enterprises to dynamically
manage business processes, interactions, workforce and service
levels on emerging unified communications (IP Telephony, Unified
Messaging, Conferencing, Presence Management, and Application
Collaboration), SOA (Service Oriented Architecture), and SaaS
(Software as a Service). Cutting-edge technologies from Drishti
have been designed to add value to the businesses and pave way for
a structured growth. Their customers enjoy significant benefits in
terms of increase in efficiency levels, reduction in operational
costs, flexibility to grow, consistent user experience and a
demonstrable ROI.
Primary Media Contact : Kishore Daswani, pr@drishti-soft.com,
91-124-4771043